Can't Reset Apple ID Password? Top 3 Solutions Worth Trying

Forgetting your Apple ID password can be tricky. Without it, accessing Apple services like iCloud, the App Store, or FaceTime becomes impossible. So what to do if you forget your Apple ID password? I believe resetting Apple ID password is a top choice.

However, some users might encounter issues and can't reset Apple ID password when trying to change Apple ID password. If you've found yourself in this situation, don't worry, we're here to help. Keep reading to learn more in this guide. Check Part 4 directly if you can't remember any account-related information.

Part 1. Why Can't I Reset My Apple ID Password

If you can't reset your Apple ID password, several factors could be causing the issue. These may include:

• Loss access to the trusted phone number or email associated with your Apple ID
• Reset Apple ID on unfamiliar device or IP address
• Enter incorrect information during the reset process
• Technical issue on Apple's end
• Apple account is locked due to multiple incorrect login attempts

In the follwing part, we'll introduce 3 fixes to this Apple ID password not working issue in detail. Let's dive in!

Part 2. Fix "Can't Reset Apple ID Password" via iOS Device

The Apple ID password reset not working issue may happen when you change your Apple ID password on a new device. If you have not signed into the new device, Apple may block the reset attempt for security reasons, as it can't authorize such action. Therefore, if you want to reset your Apple ID password on a new device, first set up your Apple ID account on it. You can refer to the following steps.

Step 1. On your new device, open Settings > Sign in to your iPhone > Forget Password, click on Forget Apple ID, and follow the on-screen required options to enter your personal information.

Step 2. Then, click on the Forgot Password option and enter your phone number. After entering your phone number, click on the Send Code button.

Step 3. Enter the code you have received to reset the Apple ID passcode.

Part 3. Fix "Can't Reset Apple ID Password on iPhone/iPad" via Account Recovery

Apple Security Support may reject your request due to insufficient trusted information, if you've lost access to your trusted phone number or device. This will make resetting your Apple ID password more difficult. Thankfully, you can resolve this can't reset Apple ID password issue through Account Recovery, Apple's official last resort to regain account access. The account recovery process can be instant or may take several days to weeks, depending on the information provided.

How to Request Account Recovery on the Browser

Step 1. Visit iforgot.apple.com on your browser at any device.

Step 2. Enter your Apple ID (email or phone number) and verification characters on screen, then tap Continue.

Step 3. Answer security questions about your Apple ID to verify ownership. Apple may ask for your trusted phone number, date of birth you set on the Apple ID, or other private details.

Step 4. If other devices are signed in to your Apple ID, choose one to receive a reset notification.

• If no devices are available, select Can't use any of these options.
• Apple may send a confirmation email or a 6-digit code to your registered email or phone number.

Step 5. After successfully verifying your account, Apple will direct you to the Choose your new Apple Account password page. But be aware that you cannot reuse passwords used in the past year.

How to Request Account Recovery on the Browser

If you can't change Apple ID password on your device, you can request account recovery from someone else's Apple device, like your family/friend's iPhone/iPad or iOS device at the Apple Store:

Step 1. Open Settings > your name option > Password & Security > Account Recovery.
Step 2. Click on your contact's name and select Get Recovery Code.
Step 3. Enter the received code on the device, and then you will be able to reset the Apple ID password.

Part 4. Remove Apple ID If You Can't Reset Apple ID Password

Sometimes, you might cannot reset Apple ID password because of additional scenarios like:

• Receiving a device with an Apple ID signed in (e.g., from friends or family).
• Purchasing a second-hand iPhone or iPad where the original owner didn't sign out of their Apple ID.
• Using an old device with an account you no longer remember or access.

In these cases, TunesKit iPhone Unlocker is your solution. It helps you to remove Apple ID from iOS device without password when you can't reset Apple ID password. Once the current Apple ID is removed, you can create a new one to use on your Apple device.

Here is how to remove an Apple ID that can't be reset with a password via TunesKit iPhone Unlocker:

Step 1Connect iPhone to Computer

Download and launch TunesKit iPhone Unlocker on your computer. Then get your iPhone connected to the computer via a lightning cable. Next, click on Unlock Apple ID option and tap Start.

Step 2Confirm iPhone Status

Follow the on-screen instructions to check and confirm your iPhone status, and then turn to the next step. TunesKit iPhone Unlocker will detect your iOS device details. If your device runs iOS 13 or earlier system, it will remove the Apple ID from your iOS device directly. If not, you will need to download a firmware package before removal.

Step 3Download Firmware Package

Ensure that the on-screen information is related to your iOS device. If not, you can change it manually. Afterward, tap the Download button. If you have a firmware package downloaded, you can also click on the Select button to select the firmware package from your local file.

Step 4Remove Apple ID from iOS Device

When the firmware package has been downloaded, you need to click on the Unlock button to start removing the Apple ID that cannot be reset. Make sure your device is always connected to the PC during this process.

Part 5. FAQs About Can't Reset Apple ID Password

Q1: What Should I Do If I Don't Receive the Password Reset Email?

If you don't receive the Apple ID password reset email, first check your spam or junk folder in case the email was filtered. Ensure that the email address associated with your Apple ID is correct. You can also try requesting the reset again using a different browser or device. If the issue persists, visit your Apple ID account page to resend the reset email or contact Apple Support for further assistance, as there could be an issue with your Apple ID or email service.

Q2: Why Is Apple ID Password Reset Not Working Even with Recovery Email?

If you have received the recovery email but you still can't change Apple ID password, you may need to check whether the reset link has expired. If it's expired, you need to resent the link from the Apple iforgot page. If not, you should check whether your Apple account is still locked and try to reset after unlocking by Apple.

Part 6. Conclusion

In this article, we have covered two official ways to fix the problem when you can't reset Apple ID password. Although you need to put in a little effort, the result will eventually allow you to reset your Apple ID password without difficulty. Moreover, if you want to reuse an old phone that you haven't used for a long time, TunesKit iPhone Unlocker can help you remove any restrictions such as Apple ID, screen lock, etc. without having to enter the forgotten password. Install and unlock your disabled iPhone today!